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Internet Retail – Order Taker

 
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Joined: 17 Nov 2005
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Location: Canada

PostPosted: Mon Jan 07, 2008 4:55 am    Subject: Internet Retail – Order Taker Reply with quote

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Ahl DaPrato seeks a talented individual eager to get real-world experience with an e-commerce company. This person will be trained in all aspects of order taking for an online retail store. Responsibilities include taking phone orders, general customer service and order processing. This is a growth position that could lead to other opportunities inside the company as we expand and grow together. This is a “work-at-home” position that requires a self-disciplined individual who can work on their own with limited supervision.

Ahl DaPrato currently operates 6 online niche retail stores, including SimplyTapestries.com, with new stores opening in 2008. We are a dynamic company positioned for accelerated expansion in the next few years. We are looking for an energetic individual who would like to meaningfully contribute to something great.

Primary Responsibilities:
• Answering our Order Hotline and taking orders.
Secondary Responsibilities:
• Email and phone support – Customer call backs, answering customer email, researching product details for our customers, etc.
• Processing orders and returns – Transaction processing, placing orders with vendors, verifying and tracking returns, etc.
• Order tracking – Working with vendors and other internal systems to gather shipping tracking information, etc.

Qualifications:
• A great phone voice and professional phone manner.
• Excellent oral and written communication skills.
• Good interpersonal skills.
• Internet savvy.
• Ability to work under pressure and satisfy the occasional unhappy customer.
• Strong organizational and analytical skills.
• Proficiency in Microsoft Office and email.
• Experience with Yahoo Store or Merchant Solutions a plus but not required.
• Experience in customer service or telephone sales is highly desired.
• Your own Broadband (Cable or DSL) connection to the internet and personal computer is required.
Education: High School Diploma, some college preferred
Number of Openings: 1 Work Hours and Days: Monday - Friday, 9:00 A.M. – 5:00 P.M. (40 hours)
Salary: $10 per hour

Other Information: This is a work at home position. Individual must be self disciplined.

Email: jobs (at) ahldaprato.com
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