Joined: 17 Nov 2005
|Posted: Fri Jan 26, 2007 2:23 pm Subject: CSR - GE Call Center NC
CSR - GE Call Center NC
*Answer inbound calls from stores and customers regarding all facets of their credit card account.
*Resolve credit inquiries on new accounts and authorize sales on existing accounts.
*Demonstrate proficiency in multi-functional work processes and have knowledge of all departments and branches including Collections, Risk/Authorizations, Payment Processing Centers, etc.
*Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction.
*Maintain and improve customer/client relations.
*Utilize PC, telephone & calculator.
*Continuous maintenance of customer profile via PC, as a result of written or verbal requests from customers.
*Perform other duties as assigned.
*Proven history of strong interpersonal skills and two-way communication.
*Ability to work independently in a remote setting with limited supervision.
*Self-motivated with solid organizational, creative problem solving and time management skills.
*Strong level of technical aptitude including PC proficiency and able to troubleshoot minor PC issues.
*Adaptability to change behaviors based on constructive feedback delivered virtually.
*Accountability to monthly metrics/team goals on quality/productivity scores.
*Basic mathematical skills with use of calculator.
*Must be willing to obtain, maintain and pay for a land line telephone, non-wireless broadband/high speed internet connection, and a non-wireless headset (reimbursement of up to $40 after six months).
*Must be able to provide an ergonomically correct workstation to be used during working hours in a quiet environment, free of background noise.
*Must be willing to attend meetings on-site as needed and at least once per quarter.
*Must be 18 years or older.
*Must have a High School Diploma or GED Equivalency.
*Must be willing to take a drug test as part of the selection process.
*Must be willing to submit to a background investigation as part of the selection process.
*Must have unrestricted authorization to work in the United States.
*Customer Service background.
*Virtual work experience helpful.
*College experience preferred.
*Previous sales experience.
*Able and willing to travel to the GE location in Charlotte, NC, for full-time training for up to two weeks.
*Able and willing to travel to the GE location in Charlotte, NC, for onsite meetings at management's request a minimum of once per quarter.
Benefits will include:
*Pension plan & company matching 401(k)
Specific hours and days will be varied (including weekends) to meet the needs of the business. Candidates need to be available for all team schedules; days and hours are subject to change. Must be able to meet the immediate need of any special client servicing hours. Must be able to train fulltime for up to two weeks on-site and virtual self-paced.
TO APPLY IMMEDIATELY, PLEASE LOG ON TO http://www.gecallcentercareers.com/
GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.