Worldwide Work At Home

[Tammy]

Unresearched...

Description:
Small Phoenix-based Company is looking for a qualified candidate to assist with technical support for our suite of software products. Our Customer Support Specialist will:

• Answer support calls; analyze, diagnose and provide solutions to software problems or questions

• Research, document, prioritize and escalate issues as appropriate

• Provide excellent customer service, while assisting users with varying degrees of technical knowledge

• Acquire and maintain advanced product knowledge. Develop and post knowledge base articles based on issue resolution

• Additional duties may include: software installation, configuration, testing, training, account management

Immediate need is part time (approximately 20 hours) but may be expanded following introductory/training period. Hours are flexible; weekday morning hours are preferred. Hours during training period may vary. Location is flexible, telecommuting is possible; most of the work will be via phone and web conferencing software.


Qualifications:
The ideal candidate is persistent and dependable; someone who is capable of learning our product suite quickly from both a functional and technical perspective. We are looking for an individual who is highly self-motivated and can work effectively with minimal supervision; however, takes direction well when provided. This role requires strong communication and sharp problem resolution skills. Other qualifications include:

• High degree of personal integrity and professionalism with the ability to manage multiple competing priorities.

• A general understanding of computer operations and Microsoft Operating Systems. This includes navigating the directory structure (determining if files reside on local disk vs network) and understanding basic application/database concepts so that tasks required to reproduce, troubleshoot and/or solve application errors can be accomplished quickly.

• Experience using tools such as Microsoft Office, E-mail, Internet Explorer

• Experience with GIS Based systems, FTP and remote communication software a plus.

• Experience in phone-based support preferred

• Experience in school district transportation a plus

Location: Phoenix, AZ
Type: CONTRACT

Apply Here
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